Assistant Store Manager - Northwest Shoals CC Bookstore

Responsibilities

• Support all store operations and departments in partnership with the Store Manager or General Manager.
• Potentially involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development.
• Deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team.
• Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
• Manage customer and/or employee issues appropriately, timely, and with respect.
• Absorb and assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor—shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Qualifications

• 3+ years’ experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.