Assistant Store Manager Natick Mall (Natick, MA)
WHY JOIN JACK&JONES?
At JACK & JONES, we believe great retail starts with strong leadership at every level.
Support the Business. Lead the Floor. Develop Your Team.
We’re looking for a motivated retail leader to support the Store Manager in driving results, leading the team, and delivering an exceptional customer experience.
WHAT YOU’LL BE RESPONSIBLE FOR
- Leadership & Team Support:
- Support the Store Manager in leading, coaching, and developing a team of 7–15 colleagues
- Provide real-time feedback and coaching on the sales floor
- Help drive a positive, high-energy team culture
- Step in to lead the store in the absence of the Store Manager
- Commercial Performance & Sales:
- Support delivery of key KPIs including sales, conversion, ATV, and UPT
- Lead by example in customer service and selling behaviors
- Assist in analyzing performance and executing action plans to improve results
- Ensure strong product knowledge and visual merchandising standards
- Operations & Store Execution:
- Support daily store operations including scheduling, inventory, and stock flow
- Ensure smooth execution of opening/closing procedures
- Maintain a clean, organized, and customer-ready store environment
- Recruitment & Team Development:
- Support recruitment efforts including interviews and onboarding
- Help train and develop team members
- Contribute to building a strong internal talent pipeline
- Compliance, Loss Prevention & Safety:
- Ensure adherence to company policies and procedures
- Support loss prevention practices and inventory accuracy
- Maintain Health & Safety standards
WHO YOU ARE
- 1–3+ years of experience in a retail leadership role
- Strong interest in developing into a Store Manager role
- Proven ability to support sales performance and customer experience
- Strong communication and coaching skills
- Commercially aware and eager to learn
- Organized and comfortable in a fast-paced environment
- Passionate about fashion and retail
WHAT WE OFFER
- Competitive salary + performance-based bonus
- Comprehensive benefits package (medical, dental, vision)
- Generous paid time off + personal days
- Employee discount across BESTSELLER brands
- Opportunity to grow within a renowned global company expanding in the US market
- Clear pathway to Store Manager and beyond
- Hands-on experience in leading a high-volume retail business
- Opportunities to support new store openings and key projects
- Access to ongoing leadership development and training programs
INTERESTED
Interested? Apply now, we interview on an ongoing basis, so don’t miss out! We provide equal opportunities for everyone, irrespective of gender, age, ethnicity, national origin, sexual orientation, disability, or religious background, while creating an empowering environment where people can thrive and develop. For more information, visit www.about.bestseller.com.
About JACK & JONES
JACK & JONES is high-quality fashion for young men. Founded in 1990, it is now the largest business unit within BESTSELLER and, with 1000+ stores worldwide, one of the leading menswear retailers globally. With denim at its core, JACK & JONES combines heritage with innovation to deliver contemporary fashion.