Assistant Store Manager - Mall of Columbia (Columbia, MD)

Support the Business. Lead the Floor. Develop Your Team.

We’re looking for a motivated retail leader to support the Store Manager in driving results, leading the team, and delivering an exceptional customer experience.

Leadership & Team Support

• Support the Store Manager in leading, coaching, and developing a team of 7–15 colleagues
• Provide real-time feedback and coaching on the sales floor
• Help drive a positive, high-energy team culture
• Step in to lead the store in the absence of the Store Manager

Commercial Performance & Sales

• Support delivery of key KPIs including sales, conversion, ATV, and UPT
• Lead by example in customer service and selling behaviors
• Aid in analyzing performance and executing action plans to improve results
• Ensure strong product knowledge and visual merchandising standards

Operations & Store Execution

• Support daily store operations including scheduling, inventory, and stock flow
• Ensure smooth execution of opening/closing procedures
• Maintain a clean, organized, and customer-ready store environment

Recruitment & Team Development

• Support recruitment efforts including interviews and onboarding
• Help train and develop team members
• Contribute to building a strong internal talent pipeline

Compliance, Loss Prevention & Safety

• Ensure adherence to company policies and procedures
• Support loss prevention practices and inventory accuracy
• Maintain Health & Safety standards

Who You Are:

• 1–3+ years of experience in a retail leadership role
• Strong interest in developing into a Store Manager role
• Proven ability to support sales performance and customer experience
• Strong communication and coaching skills
• Commercially aware and eager to learn
• Organized and comfortable in a fast-paced environment
• Passionate about fashion and retail

What We Offer:

• Competitive salary + performance-based bonus
• Comprehensive benefits package (medical, dental, vision)
• Generous paid time off + personal days
• Employee discount across BESTSELLER brands
• Opportunity to grow within a renowned global company expanding in the US market
• Clear pathway to Store Manager and beyond
• Hands-on experience in leading a high-volume retail business
• Opportunities to support new store openings and key projects
• Access to ongoing leadership development and training programs

About JACK & JONES

JACK & JONES is high-quality fashion for young men. Founded in 1990, it is now the largest business unit within BESTSELLER and, with 1000+ stores worldwide, one of the leading menswear retailers globally. With denim at its core, JACK & JONES combines heritage with innovation to deliver contemporary fashion.