Assistant Store Manager (Luxury Retail)

Job Description

We are seeking an Assistant Store Manager to join our boutique in Boston's prestigious Back Bay neighborhood, adjacent to the renowned Mandarin Oriental Boston.

This unique location serves local residents, luxury travelers, design professionals, and hospitality clientele seeking elevated home and lifestyle experiences, offering the opportunity to help shape and grow a luxury business within one of Boston's most distinguished destinations.

Compensation, Benefits & Leadership Development

• Competitive base salary
• Monthly commission opportunities
• Quarterly performance bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling

Benefits & Wellbeing

• Medical, dental, and vision coverage
• Short-term disability insurance
• Company-paid life insurance and long-term disability
• Employee Assistance Program (EAP)
• Wellness programs and resources
• Paid Time Off and paid holidays
• Leave of absence programs with salary continuation
• 401(k) plan with company match

Leadership Development & Learning Opportunities

• Generous employee discount that allows team members to bring the Frette lifestyle into their own homes
• Opportunities to mentor, coach, and develop future Client Advisors and luxury retail professionals
• Training in luxury leadership, clienteling, business development, product expertise, and the Frette selling ceremony
• Opportunities to participate in boutique events, client experiences, and brand activations
• Exposure to luxury design, hospitality, real estate, and lifestyle industries
• Opportunities to cultivate relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community
• Ongoing development through mentorship, coaching, and hands-on leadership experience within a global luxury brand with over 160 years of heritage
• Opportunities to strengthen expertise in luxury retail management, team development, client engagement, and business performance
• The opportunity to expand your professional network while helping shape the future of a globally recognized luxury brand

Qualifications

• LEAD PEOPLE & DEVELOP TALENT
• DRIVE CLIENT RELATIONSHIPS & BUSINESS PERFORMANCE
• ENSURE BOUTIQUE EXCELLENCE

Qualifications & Requirements

• 5+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or another relationship-driven luxury service environment.
• Previous leadership, supervisory, or management experience required.
• Proven ability to drive sales performance while developing and motivating a team.
• Strong clienteling and relationship-building skills with experience cultivating long-term client loyalty.
• Passion for luxury, design, interiors, hospitality, and elevated service experiences.
• Strong business acumen with the ability to analyze performance and identify growth opportunities.
• Exceptional communication, coaching, and interpersonal skills.
• Entrepreneurial mindset with a proactive approach to business development.
• Existing relationships within the luxury retail, interior design, architecture, hospitality, or luxury real estate community are highly desirable.
• Strong organizational, problem-solving, and time-management skills.
• Proficiency with POS systems, CRM tools, Microsoft Office, and Google Workspace.
• Flexibility to work evenings, weekends, holidays, networking events, and client appointments as needed.