Assistant Store Manager - Jennifer Fisher (NYC - Madison Ave)
About the role
Join the Jennifer Fisher retail team and help us deliver world experiences for our clients. You will oversee the daily operations, business, training, management, and lead a team of talented sales associates whose mission will be to build deep and personal connections with our clients while driving sales and enhancing brand loyalty to Jennifer Fisher. The ideal candidate will have a rich clientelling background, passion for operations, and entrepreneurial spirit.
Specific Responsibilities
Lead by example to assist in achieving sales goals and KPI’s
Set measurable performance standards and goals based on Company’s expectations and metrics
Work with Store Manager to identify marketing opportunities to build customer base and local market
Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships
Ensure all associates provide the highest level of customer service to achieve World Class Service standards
Resolve all client problems and complaints quickly and effectively
Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Ensure facility maintenance, presentation and organization
Control store expenses and maintain budgets, continually striving to reduce costs
Maintain all merchandising directives and ensure execution of effective merchandising strategies
Maintain the selling floor is neat, clean, organized and reflects the correct visual image at all times
Identify and communicate product concerns in a timely manner
Communicate inventory needs to the corporate retail team in order to support the business goal
Qualifications
Preferred minimum 3 years luxury retail management experience leading a sales team
Superb communication skills – verbal and written
PC literate – Excel, Word, Outlook
Core Competencies and Traits
Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance
Developmental and Training Skills - The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow
Able to motivate staff and provide helpful, behaviorally specific feedback
Performance Management Skills - Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly
Clarify expectations and provide resources and training needed to achieve goals
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Salary Range
The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.