Assistant Store Manager - Houston Premium Outlets

Responsibilities

• Demonstrate leadership by playing an active role on the selling floor
• Support the sales process as needed
• Aid in resolving customer issues
• Model the standards for customer service
• Upkeep company and store standards, policies, and procedures
• Ensure store visual merchandising standards are met and maintained
• Support the Visual Team in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales
• Provide guidance to sales and support teams – deliver constructive feedback and learning opportunities
• Support the Store Manager with the recruitment, training, development, and succession of team members
• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives
• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Perform any special projects or tasks as directed by the Store Manager

Qualifications

• 5+ years’ retail experience
• Previous experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
• Demonstrated verbal and written communication skills
• Passionate about the customer experience
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

About Marc Jacobs

The brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

Salary & Benefits

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

EEO Statement

We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.