Assistant Store Manager Greenwich, NY
TD · Greenwich, NY · 3 mo ago
On-siteBusiness Development$29.75–$44.5/hrFull-time
About the role
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location.
Responsibilities
- Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
- Learns and leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
- Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect
- Handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
- Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations
- Leads and coaches advisory team on advice giving strategies and overall product and services acumen
- Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights
- Actively participates in community events, promoting the TD Brand while servicing the needs of the community
- Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization
Requirements
- Undergraduate degree or equivalent experience
- 2+ years experience working with customers and or sales in any capacity or equivalent
- Supervisory or leadership experience preferred
- Demonstrated ability to provide Legendary Customer Service
- Strong verbal and written communication skills
- Sales and Operational Management skills
- Previous consumer and residential lending experience preferred
- Proficient in Microsoft Office
- Knowledge of banking products and services preferred
- Demonstrated organization, interpersonal, communication and decision-making skills
- Shows proficiency with expense management
- Notary License (Preferred)
- Must maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products
Qualifications
- Shows proficiency with expense management
- Notary License (Preferred)
- Maintains an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry)
Skills
- Financial Concepts
- Product and Service Knowledge
- Customer Service Skills
- Operational Management
- Customer Relationship Management
- Financial Empowerment
- Problem Solving
- Advisory Capabilities
- Customer Outreach
- Lead Management
- Community Engagement
- Customer Service Strategy
- Regulatory Compliance
- Operational Excellence
- Banking Products and Services
- Customer Interaction
- Product and Service Acumen
- Financial Management
- Customer Needs Assessment
- Product Recommendations
- Financial Advice
- Customer Financial Empowerment
- Customer Problem Resolution
- Customer Experience Improvement
- Customer Retention
- Customer Service Strategy
- Customer Service Standards
- Customer Service Expectations
- Customer Service Performance
- Customer Service Training
- Customer Service Coaching
- Customer Service Development
- Customer Service Evaluation
- Customer Service Feedback
- Customer Service Improvement
- Customer Service Communication
- Customer Service Accountability
- Customer Service Responsibility
- Customer Service Commitment
- Customer Service Strategy
- Customer Service Strategy Implementation
- Customer Service Strategy Evaluation
- Customer Service Strategy Improvement
- Customer Service Strategy Monitoring
- Customer Service Strategy Tracking
- Customer Service Strategy Rewards
- Customer Service Strategy Recognition
- Customer Service Strategy Recognition Programs
- Customer Service Strategy Recognition Practices
- Customer Service Strategy Recognition Policies
- Customer Service Strategy Recognition Procedures
- Customer Service Strategy Recognition Guidelines
- Customer Service Strategy Recognition Standards
- Customer Service Strategy Recognition Criteria
- Customer Service Strategy Recognition Metrics
- Customer Service Strategy Recognition Benchmarks
- Customer Service Strategy Recognition Targets
- Customer Service Strategy Recognition Goals
- Customer Service Strategy Recognition Objectives
- Customer Service Strategy Recognition Initiatives
- Customer Service Strategy Recognition Projects
- Customer Service Strategy Recognition Activities
- Customer Service Strategy Recognition Events
- Customer Service Strategy Recognition Opportunities
- Customer Service Strategy Recognition Challenges
- Customer Service Strategy Recognition Risks
- Customer Service Strategy Recognition Mitigation
- Customer Service Strategy Recognition Prevention
- Customer Service Strategy Recognition Control
- Customer Service Strategy Recognition Oversight
- Customer Service Strategy Recognition Oversight Procedures
- Customer Service Strategy Recognition Oversight Practices
- Customer Service Strategy Recognition Oversight Policies
- Customer Service Strategy Recognition Oversight Guidelines
- Customer Service Strategy Recognition Oversight Standards
- Customer Service Strategy Recognition Oversight Metrics
- Customer Service Strategy Recognition Oversight Benchmarks
- Customer Service Strategy Recognition Oversight Targets
- Customer Service Strategy Recognition Oversight Objectives
- Customer Service Strategy Recognition Oversight Initiatives
- Customer Service Strategy Recognition Oversight Projects
- Customer Service Strategy Recognition Oversight Activities
- Customer Service Strategy Recognition Oversight Events
- Customer Service Strategy Recognition Oversight Opportunities
- Customer Service Strategy Recognition Oversight Challenges
- Customer Service Strategy Recognition Oversight Risks
- Customer Service Strategy Recognition Oversight Mitigation
- Customer Service Strategy Recognition Oversight Prevention
- Customer Service Strategy Recognition Oversight Control
- Customer Service Strategy Recognition Oversight Oversight
- Customer Service Strategy Recognition Oversight Oversight Procedures
- Customer Service Strategy Recognition Oversight Oversight Practices
- Customer Service Strategy Recognition Oversight Oversight Policies
- Customer Service Strategy Recognition Oversight Oversight Guidelines
- Customer Service Strategy Recognition Oversight Oversight Standards
- Customer Service Strategy Recognition Oversight Oversight Metrics
- Customer Service Strategy Recognition Oversight Oversight Benchmarks
- Customer Service Strategy Recognition Oversight Oversight Targets
- Customer Service Strategy Recognition Oversight Oversight Objectives
- Customer Service Strategy Recognition Oversight Oversight Initiatives
- Customer Service Strategy Recognition Oversight Oversight Projects
- Customer Service Strategy Recognition Oversight Oversight Activities
- Customer Service Strategy Recognition Oversight Oversight Events
- Customer Service Strategy Recognition Oversight Oversight Opportunities
- Customer Service Strategy Recognition Oversight Oversight Challenges
- Customer Service Strategy Recognition Oversight Oversight Risks
- Customer Service Strategy Recognition Oversight Oversight Mitigation
- Customer Service Strategy Recognition Oversight Oversight Prevention
- Customer Service Strategy Recognition Oversight Oversight Control
- Customer Service Strategy Recognition Oversight Oversight Oversight
- Customer Service Strategy Recognition Oversight Oversight Oversight Procedures
- Customer Service Strategy Recognition Oversight Oversight Oversight Practices
- Customer Service Strategy Recognition Oversight Oversight Oversight Policies
- Customer Service Strategy Recognition Oversight Oversight Oversight Guidelines
- Customer Service Strategy Recognition Oversight Oversight Oversight Standards
- Customer Service Strategy Recognition Oversight Oversight Oversight Metrics
- Customer Service Strategy Recognition Oversight Oversight Oversight Benchmarks
- Customer Service Strategy Recognition Oversight Oversight Oversight Targets
- Customer Service Strategy Recognition Oversight Oversight Oversight Objectives
- Customer Service Strategy Recognition Oversight Oversight Oversight Initiatives
- Customer Service Strategy Recognition Oversight Oversight Oversight Projects
- Customer Service Strategy Recognition Oversight Oversight Oversight Activities
- Customer Service Strategy Recognition Oversight Oversight Oversight Events
- Customer Service Strategy Recognition Oversight Oversight Oversight Opportunities
- Customer Service Strategy Recognition Oversight Oversight Oversight Challenges
- Customer Service Strategy Recognition Oversight Oversight Oversight Risks
- Customer Service Strategy Recognition Oversight Oversight Oversight Mitigation
- Customer Service Strategy Recognition Oversight Oversight Oversight Prevention
- Customer Service Strategy Recognition Oversight Oversight Oversight Control
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Procedures
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Practices
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Policies
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Guidelines
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Standards
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Metrics
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Benchmarks
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Targets
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Objectives
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Initiatives
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Projects
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Activities
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Events
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Opportunities
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Challenges
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Risks
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Mitigation
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Prevention
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Control
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Procedures
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Practices
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Policies
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Guidelines
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Standards
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Metrics
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Benchmarks
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Targets
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Objectives
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Initiatives
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Projects
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Activities
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Events
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Opportunities
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Challenges
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Risks
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Mitigation
- Customer Service Strategy Recognition Oversight Oversight Oversight Oversight Oversight Prevention
- Customer Service