Assistant Store Manager, Greenwich

Hill House is seeking an eager Assistant Store Manager to support the retail team at our Greenwich, CT store and become a pivotal part of our Hill House family. In this role, you'll serve as a brand ambassador and play a crucial role in supporting the Store Manager with daily operations and client experience to ensure the overall success of the store.

Responsibilities

• Drive Excellence in Sales & Service:
  • Lead by example on the sales floor, engaging with clients to ensure the highest level of service and meet client experience goals.
  • Help set and achieve sales targets; proactively implement strategies to drive sales.
• Client Development:
  • Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
  • Collaborate with the Store Manager on strategic client retention and acquisition goals; ensure associates deliver goals for client capture and clientele rapport building.
• Operational Leadership:
  • Assist the Store Manager in overall store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards.
  • Support inventory control, including monitoring stock levels, receiving deliveries, and managing restocking procedures.
  • Confidently delegate tasks, set goals, and monitor progress. Ensure compliance with all company policies including cash handling, register procedures, brand, styling, and language.
• Talent Management & Development:
  • Supervise, train, and motivate retail staff, fostering a positive and productive work environment.
  • Assist in scheduling shifts where needed. Partner with the Store Manager in conducting performance reviews and addressing any disciplinary issues.

Requirements

• A minimum of 3 years of supervisory experience in the retail industry.
• Experience performing in a fast-paced environment with fastidious attention to detail.
• Self-motivated with exceptional communication and a motivational attitude; passionate for personal development and growth.
• Excellent collaboration skills as well as good decision-making abilities in high-pressure situations.
• High degree of flexibility and initiative: embracing a culture of learning and advocacy.
• Maintains a positive attitude and represents the Hill House Home brand.
• Has lived experiences with people from different backgrounds and diverse teams.
• Flexibility to work retail hours, including evenings, weekends, and holidays.

A bachelor's degree is preferred.

Benefits

• Competitive pay.
• Comprehensive benefits.
• Opportunity to grow your career in retail management.

About the Company

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to everyday rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories, and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality and timeless, feminine styles through products designed to enhance and celebrate life.