Assistant Store Manager (full-time) - Programming and Special Events

About the Role

We are looking for a Full-Time Assistant Store Manager – Responsible for Programming and Special Events, to join our SouthPark team. You will guide CAMP’s families through our retail experience, ensuring they have a magical experience and want to return.

Responsibilities

• Selling Floor
  • Support the General Manager in managing the day-to-day operations of the store to ensure store and teams meet KPI targets.
  • Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables, and timelines for each plan.
  • Act as a results-driven role model for the team to impact sales generation and exceptional customer service.
  • Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer-facing needs are met.
  • Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships.
  • Create and implement visual and merchandising strategies to increase sales. Utilize selling reports to understand floor capacity, layout, and sell-through opportunities.
  • Support the General Manager and leadership team with goal achievement (KPIs).
  • Motivate and inspire the team to achieve/exceed hourly, daily, and weekly business goals through in-store selling, using strong business acumen skills.
  • Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the Camp brand.
  • Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members' skills and performance.
  • Assist in managing labor spend to optimize responsible spending and profit opportunities.
  • Other duties as assigned.
• Programming/Celebrations
  • Lead the planning and execution for all programming, special events, and celebrations that take place in the store.
  • Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc.).
  • Communicate all upcoming special events to the store team to maximize increase in customer traffic and business opportunities.
  • Consistently work to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance.
  • Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance.
  • Ensure available time slots are up to date to maximize events and party booking opportunities.
  • Manage and coach team performance to ensure customer experience and reviews are positively impacted.
  • Ensure all programming-related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels.

Requirements

• Ability to work at least one weekend day/week, but ideally both.
• Open availability. This role is full-time, and you will be working approximately 40 hours each week.
• Strong organization skills with a keen attention to detail.
• Demonstrated ability to lead and motivate a team to achieve goals.
• Prior work experience in any of the following areas: retail, child-care, child development/education, performing arts.
• Excellence, enthusiasm, and excitement around engaging with children and families creatively.
• Desire to be part of a tight-knit team looking to transform the traditional retail experience.
• Patience, warmth, joy, and humor.
• Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

Physical Demands

• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder).
• Exposure to outdoor elements such as sun, precipitation, and wind.
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store.
• Ability to safely operate manual and electrical equipment from time to time.
• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store.
• Kneeling and squatting from time to time when engaging children or stocking/restocking shelves.

Pay

$25.00/hr

1.5 pay on the following holidays: Independence Day, Labor Day, New Year’s Day, Martin Luther King Day, Memorial Day, Juneteenth.

Benefits

• Medical Coverage & Pharmacy Benefits including virtual doctor visits.
• Dental & Vision Coverage.
• Gym and Wellness Discounts.
• Voluntary Pet Insurance.
• Health Care Flexible Spending Account (FSA).
• Dependent Care Flexible Spending Account (FSA).
• Life & AD&D Insurance.
• Long Term Disability.
• Mass Transit & Commuter Parking Programs.
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions.
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care.
• 20% off all merchandise at CAMP’s retail stores and CAMP.com.
• Accrual-based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illness.
• Additional floating PTO day allowing you to rest, celebrate, or recharge on a day that is most impactful to you.
• 401(k) Plan (Employee contribution only).