Assistant Store Manager (Des Moines Metro Area)

Hiring Criteria

• 6 months of management experience - softlines and hardlines experience preferred
• Outstanding communication skills for daily employee and customer interactions
• A dedication to coaching, leading, and developing others
• Exceptional problem-solving abilities
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect

Responsibilities

• Assists in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually
• Trains and coaches’ employees using various platforms including in-person, online, and written processes
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store metrics
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission
• Participates in monthly financial calls
• Completes regular KPI reports, oversees employee timekeeping, and completes bi-weekly payroll actions
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness, and respect
• Provides communication within the store through team meetings, one-on-one conversations, electronically, and by posting or distributing relevant written materials
• Supports the Mission department and activities through our round-up program, promoting Mission activities and programs, supporting Mission goals and employees
• Provides excellent customer service and responds effectively and promptly to customer needs
• Assists in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals
• PARTNERS WITH STORE MANAGER AND SAFETY & LOSS CONTROL SPECIALIST TO MONITOR AND MANAGE SAFETY PROCESSES, REGULAR SAFETY ACTIVITIES, AND SAFETY TRAINING
• REGULARLY COMPLETES AND SUBMITS REPORTS, PERFORMS EMPLOYEE ACTIONS WITHIN THE HRIS (HUMAN RESOURCES INFORMATION SYSTEM), MONITORS AND UPDATES TIMEKEEPING AND PAYROLL DATA FOR TEAM MEMBERS, MONITORS EMPLOYEE TRAINING PROGRESS IN THE LMS (LEARNING MANAGEMENT SYSTEM) AND ASSISTS EMPLOYEES IN ACCESSING THEIR RECORDS AND TRAINING WITHIN OUR SYSTEMS
• MONITORS AND ASSISTS IN MAINTAINING INTERNAL AND EXTERNAL APPEARANCE STANDARDS INCLUDING FLOOR CARE, STORE CLEANLINESS, CASH REGISTER ORGANIZATION, FIXTURE ORGANIZATION, PARKING LOT AREA, SHOPPING CART STORE ENTRY, AND SIGNAGE
• PERFORMS OTHER DUTIES AS ASSIGNED

Qualifications

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location
• Ability to work independently and be flexible; adaptable to change
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work
• Ability to perform basic math
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook
• Ability to work under pressure, maintain accuracy and meet deadlines
• Must be able to pass a criminal background check and dependent adult and child abuse background check
• High school diploma or its equivalent or currently attending high school or GED classes
• A minimum of four (4) years of any combination of military service, high school or related full-time paid employment
• A minimum of twelve (12) months of related full-time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full-time employment at a Goodwill of Central Iowa retail store
• Access to reliable transportation for regular participation in work and possess valid Iowa Driver’s License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage
• Able to obtain First Aid/CPR certification
• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time