Assistant Store Manager - Clarksburg Premium Outlet

Responsibilities

• Sales Support: Demonstrate leadership by playing an active role on the selling floor
• Support the sales process as needed
• Aid in facilitating solutions to customer issues
• Model the standards for customer service
• Uphold company and store standards, policies and procedures
• Visual Merchandising: Ensure store visual merchandising standards are met and maintained
• Support the Visual Team in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales
• Staff Training and Development: Provide guidance to sales and support teams – deliver constructive feedback and learning opportunities
• Support the Store Manager with the recruitment, training, development, and succession of team members
• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives
• Operations: Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Perform any special projects or tasks as directed by the Store Manager

Qualifications

• 5+ years’ retail experience
• Previous experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
• Demonstrated verbal and written communication skills
• Passionate about the customer experience
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Benefits

• The rate of pay offered will be dependent upon candidate’s relevant skills and experience.
• In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching.
• We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot.
• MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.