Assistant Store Manager - Chico's

About the role

The Assistant Store Manager supports the Store Manager in cultivating a customer- and product-focused sales culture rooted in the brand’s values and guiding principles. Responsibilities span sales operations, asset protection, and human resources to deliver an exceptional customer experience and maximize profitability.

Responsibilities

• Analyze sales reports and KPIs to identify business needs and execute in-store strategies with the Store Manager.
• Establish and communicate clear expectations, holding the store team and oneself accountable for brand, performance, and behavior standards.
• Control payroll and supply budgets; oversee scheduling, shrink audits, inventory, opening/closing duties, time sheet review, payroll accuracy, and merchandise flow.
• Perform financial activities per policy: cash handling and reporting, price changes, merchandise handling, and accurate register transactions.
• Ensure compliance with laws, loss prevention policies, operating procedures, and controls; conduct associate training on proper controls.
• Administer operational processes: inventory receipt/dispatch, daily floor replenishment, and preparation for physical inventories.
• Maintain visual presentation, organization, and facility upkeep representative of the brand.
• Develop a high-performance culture by motivating the sales team to meet sales and productivity goals.
• Train and coach the selling team on product knowledge, locate fulfillment, and selling techniques.
• Motivate and inspire the store team, fostering a shared vision and modeling core values.
• Promote inclusive, collaborative problem solving and communicate effectively with store teams and the Store Manager.
• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles for a cohesive omnichannel experience.
• Demonstrate sales techniques and product knowledge to customers; recommend selections and assist with locating merchandise.
• Ensure prompt resolution of customer concerns and maintain a fast, efficient register experience per policies.
• Support recruiting, hiring, and developing a high-performing team; implement training programs and assess performance.
• Partner with the Store Manager to resolve HR issues promptly and drive associate engagement through recognition and rewards.
• Ensure adherence to all employment practices and policies.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Ability to learn or adapt to company-provided technology.
• Proven customer service skills with a track record in sales and leadership.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Strong leadership qualities with training and team-building skills.
• Knowledge of administrative aspects of store operations.
• Regular attendance essential; flexible schedule including nights, weekends, and holidays required.

Physical Requirements

• Constant walking/standing: 67–100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1–33% of an 8-hour shift.
• Frequent climbing: 34–66% of an 8-hour shift.