Assistant Store Manager - Chico's

About the role

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning all store operations with brand values and guiding principles. Responsibilities include managing sales operations, asset protection, and human resources functions to deliver an exceptional customer experience and maximize profitability.

Responsibilities

• Analyzes sales reports and KPIs to determine business needs and executes in-store strategies in partnership with the Store Manager.
• Establishes and communicates clear expectations, holding the store team and themselves accountable for brand, performance, and behavior standards.
• Controls payroll and supply budgets, performs operational activities such as scheduling, shrink audits, inventory, opening/closing duties, time sheet review, and merchandise flow processes.
• Performs financial activities including cash handling, reporting, price changes, and merchandise handling; ensures accurate register transactions.
• Ensures compliance with laws, loss prevention policies, and operating procedures; conducts associate training on controls.
• Administers operational processes including inventory receipt/dispatch, daily replenishment, and physical inventory preparation.
• Ensures visual presentation, organization, and facility maintenance align with brand standards.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Trains and coaches the selling team on product knowledge, locate fulfillment, and selling techniques.
• Motivates and inspires the store team, fostering an inclusive, collaborative approach to problem-solving and positive change.
• Models, teaches, and promotes customer service principles, ensuring a cohesive omni-channel experience.
• Assists in recruiting, hiring, and developing a high-performing team; supports training programs and resolves HR issues.
• Drives associate engagement by recognizing and rewarding outstanding performance.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Ability to learn or adapt to company-provided technology.
• Proven customer service skills with a track record in sales and leadership.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong leadership, training, and team-building skills.
• Knowledge of administrative aspects of store operations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing for 67–100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift.
• Frequent climbing for 34–66% of an 8-hour shift.