Assistant Store Manager - Chico's

About the role

Position Objective: The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, where brand values and guiding principles are at the forefront of all store operations. This role manages sales operations, asset protection, and human resources functions to ensure an exceptional customer experience and maximum profitability.

Responsibilities

• Analyzes sales reports and KPIs to determine business needs; partners with the Store Manager to execute in-store business and sales strategies.
• Establishes and communicates clear expectations, holding the store team and themselves accountable for achieving brand, performance, and behavior standards.
• Controls payroll and supply budget; performs and oversees scheduling, shrink audits, physical inventory, opening/closing duties, time sheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures accurate register transactions.
• Ensures compliance with laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers operational processes including inventory receipt/dispatch, daily floor replenishment, and preparation for physical inventories.
• Ensures visual presentation, organization, and facility maintenance align with brand standards.
• Develops a high-performance culture by motivating the sales team to meet sales and productivity goals; trains and coaches the selling team on product knowledge and selling techniques.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles; recommends merchandise selections and ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, staying current on payment, coupon, return, and security policies.
• Supports recruiting, hiring, and developing a high-performing team; assists in resolving HR issues and drives associate engagement through recognition and rewards.
• Performs other duties as assigned; some responsibilities may vary by brand.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Ability to learn or adapt to company-provided technology.
• Proven customer service skills with a track record in sales and leadership.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Strong leadership qualities, training, and team-building skills.
• Knowledge of administrative aspects of store operations.
• Regular attendance is essential; ability to work a flexible schedule including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing: 67–100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1–33% of an 8-hour shift.
• Frequent climbing: 34–66% of an 8-hour shift.