Assistant Store Manager - Chicago

About the role

Maison Polène is a French leather goods brand founded in 2016, known for its artisanal craftsmanship and organic designs inspired by nature. In 2026, the company is expanding and seeking to build a strong, expert team to lead its growth. The Assistant Store Manager position supports the Store Manager in driving sales and enhancing the customer experience.

Responsibilities

• Support the Store Manager in driving sales performance and achieving store revenue targets.
• Represent Polène's excellence and promote the brand's products and craftsmanship on the sales floor.
• Deliver and maintain an exceptional customer experience that reflects Polène's luxury standards.
• Identify opportunities to grow the client base and enhance in-store engagement.
• Assist in implementing CRM best practices to strengthen customer loyalty.

Requirements

• Minimum 3–5 years of retail leadership experience, preferably within a luxury retail environment.
• Strong leadership and team management skills.
• Demonstrated abilities in sales performance management and client development.
• Passion for delivering elevated customer experiences.
• Excellent organizational and communication skills.
• Strong clienteling and relationship-building capabilities.
• Experience supporting store openings is a plus.
• Fluency in English; additional language skills are a plus.
• Proficiency in Microsoft Office and Google Workspace.

Qualifications

• Fluent in English; additional language skills are a plus.
• Competitive annual salary range of $60,000 - $70,000, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental and vision insurance with employer contributions.
• 401(k) plan.
• Monthly and quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Benefits

• Monthly and quarterly performance bonuses.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Pay

$60,000 - $70,000 annually.

Schedule

Full-time position.