Assistant Store Manager - Bloomingdale

About the role

The primary responsibility of Store Management is to monitor operations and profitability of the store and provide support to the store as required.

Responsibilities

• Active involvement in the recruitment, selection, and hiring of store team members.
• Ensure all store employees have a working knowledge of various products; develop training programs when necessary.
• Ensure employees deliver excellent customer service and foster a team-oriented working environment through good communication.
• Ensure the store is properly staffed at all times and supervise employees.
• Conduct periodic performance reviews and administer disciplinary action in accordance with company policy.
• Ensure store compliance with all federal/state regulations and company policies (e.g., ADA, EEOC, Workers Compensation, Wage & Hour, Sexual Harassment).
• Maintain appropriate inventory levels to meet customer needs and align with budget; control inventory losses.
• Control expenses and ensure the store is properly opened and closed in accordance with company policy.
• Complete all paperwork and reports in a timely and accurate manner.
• Maintain merchandising standards, including window displays, sales floor displays, and promotional displays.
• Actively participate in store activities such as unloading trucks, stocking shelves, carrying merchandise, and delivering paint when needed.
• Monitor accounts payable, accounts receivable, and banking procedures; resolve problems as necessary.
• Utilize business reports to identify sales, gross margin, and expense control opportunities.
• Maintain a complete understanding of the company’s purchasing policies and procedures.
• Resolve customer issues efficiently and assist customers professionally and promptly.
• Answer customer telephone calls per company guidelines and provide knowledgeable assistance on all product lines.
• Ensure the physical appearance of the store is maintained and all equipment is in excellent working condition.
• Suggestively sell additional merchandise to customers to help complete their projects.
• Present a professional appearance, maintain good attendance, and arrive at work on time.
• Support the development of new accounts and increase sales of current accounts through targeted sales initiatives.
• Ensure commercial accounts are properly set up and administered; assist with outside sales calls when necessary.
• Adhere to all company policies and procedures outlined in the JC Licht Employee Handbook.

Requirements

• Two or four-year college degree or equivalent work experience.
• Effective financial planning and management skills.
• Strong interpersonal communication skills.
• Minimum of 2 years retail experience, preferably industry-related; background in inside sales a plus.
• Ability to perform a wide variety of tasks including bending, lifting, and sitting.
• Must be able to lift at least 50 pounds.
• Willingness to work up to 50 hours per week.

Benefits

Available to employees averaging 30 hours a week:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Accounts & Flexible Spending Accounts
• 401(k) with Matching
• Employee Assistance Program
• Voluntary Short Term & Long Term Disability
• Voluntary Life Insurance, Accident Insurance & Critical Care
• Paid Training
• Paid Holidays and Time Off
• Referral Program
• Employee Discount
• Bonus Plans