Assistant Store Manager - Billerica, MA

About the role

The Assistant Store Manager is responsible for managing the day-to-day service, sales, and operational objectives in a Store location. This role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales, and advice, and differentiating with a personalized, connected experience.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Learns and leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners and complexity.
• Drives and reinforces Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience.
• Manages and coaches advisory team on advice giving strategies and overall product and services acumen.
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights.
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community.

Requirements

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Maintains an active registration status with NMLS upon hire.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Maintains an active registration status with NMLS upon hire.

Skills

• Financial concepts.
• Product and service knowledge.
• Business and process management acumen.
• Customer relationship management.
• Product and service acumen.
• Operational excellence.
• Customer service.
• Advisory and sales skills.
• Financial management.
• Regulatory compliance.

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$29.75 - $44.50 USD

Schedule

40 hours per week