Assistant Store Manager - Bal Harbour, Florida

Responsibilities

• Empower and support the team to achieve their individual and store objectives.
• Support in-store training routine and on-boarding of new hires.
• Assume the role of Store Manager in the absence of the Store Manager.
• Supervise store personnel and implement company policies.
• Identify, recruit, and develop talents in collaboration with the store leadership.
• Lead and empower the team to drive business: build a positive and harmonious work environment and champion collaboration within the team.
• Proactively assess and lead performance of the team associates.
• Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention, and encouraging cross selling.
• Ensure policies, brand standards, and grooming guidelines are communicated and implemented.

Client and Business Management

• Build and maintain client books, in-store appointments, and meet sales objectives.
• Handle quality of customer service to meet customer expectations.
• Develop improvement plans for improving Mystery Shopper Results.
• Implement appropriate CRM tools and develop dedicated clients.
• Be aware of market trends and give feedback to Store Manager.
• Partner with store leadership to communicate and encourage the team on corporate strategy and relevant business operations.
• Cultivate action plans to help boost business and increase product performance, leveraging visual merchandise, clienteling, training, and collaboration.

Visual Merchandising

• Work with the Visual Merchandising Ambassador to ensure Visual Merchandising is consistent with Company standards; periodically align visual merchandising and sales performance.

Inventory Management

• Ensure that merchandise is accurately handled, displayed, stored, and maintained by team.
• Maintain inventory accuracy and shrink rates within company standards, such as making sure cycle count procedures are accomplished per guidelines.
• Ensure opening/closing counting duties are completed as required.

Retail Performance

• Accurately process cash, credit card, and check transactions.
• Ensure petty cash is in accordance with company policy and procedure.
• Support in ensuring top store standards are being implemented and met.
• Deliver morning briefs.

Qualifications

• Minimum 5 years’ leadership experience in retail preferred.
• Minimum 3 years’ luxury experience preferred.
• Bachelor’s Degree or equivalent experience a plus.
• Strong drive for results; goal oriented.
• Proactive interpersonal abilities: the ability to communicate effectively both verbally and in writing.
• Proficiency to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Aptitude to work in a team environment.
• Ability to lift boxes / weight up to 10lbs.
• Organizational and strong digital literacy required.
• Flexible availability, some nights, weekends, and holidays.

Benefits

• Medical insurance
• Bonus structure
• Paid time off
• Holiday pay
• 401k
• Automatic employee contribution
• Employee discount/perks
• Retirement plan with employer contribution