Assistant Store Manager

About the role

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and an even better shopping experience for our guests, this job is for you! Assistant Managers support the Store Manager and other team members in delivering an exceptional guest shopping experience.

Responsibilities

• Manages the store team’s Guest Service behaviors, providing coaching to ensure that they greet all guests in a friendly manner to make them feel welcomed, appreciated, and always “make it right” for our guests.
• While covering the location, supports the Store Manager in building and developing a strong team through effective training, scheduling, coaching, and fostering a work environment that promotes engagement and living the Company values.
• Partners with the Store Manager to achieve operational excellence and hit financial objectives on store promotions, sales objectives, controls, etc.
• Assists with achieving overall appearance and cleanliness of the store (inside and out), ensuring the coffee station is clean and stocked, the food service area is spotless, and the bathrooms are sparkling clean; delegates and directs the team to maintain condition levels up to Company standards.
• Assists with quality control, merchandising, safety programs, and other guidelines for successful food service operation.
• Monitors product levels on the sales floor, including coolers and freezers, rotating stock and keeping product levels full to meet guest desires and achieve the Company goal of 100% in‑stock at all times.
• Performs other duties as assigned at the discretion of the Store Manager or Person in Charge in the Store Manager’s absence.

Requirements

• Minimum Education: High School or GED
• Minimum Experience: 1 year retail or food experience – must complete Assistant Manager Training program before assignment in this role
• Preferred Experience: 1‑2 years in retail, guest service or restaurant, in a leadership role
• Preferred Licenses/Certifications: ServSafe/Food Safety certification a plus but not mandatory
• Physical Requirements: Ability to maneuver and regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds, occasionally lift/move up to 40 pounds; ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, grip, and work in cooler (cold temperatures).
• Other: Specialized attire required in food establishments (hats or visors, gloves, etc., provided)

Qualifications

• Desired Previous Job Experience: 2 years retail management experience or 2 years non‑retail management experience
• Education: Associate’s or Bachelor’s Degree
• Stable work history
• Proficient computer skills

Skills

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others
• Computer skills are helpful

Schedule

• Position is scheduled primarily on second shifts, opposite the Store Manager; must be able to work nights, weekends, and holidays.
• Hours & Conditions: Full time – up to 40 hours maximum.
• Travel: 5‑10% to cover store and attend meetings; ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.