Assistant Store Manager

About the Role

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team committed to creating a great place to work and an exceptional shopping experience for guests, this position is for you. Assistant Managers support the Store Manager and team in delivering outstanding guest service.

Responsibilities

• Manage the store team’s guest service behaviors, providing coaching to ensure friendly, welcoming interactions and a commitment to resolving guest concerns.
• Support the Store Manager in building and developing a strong team through effective training, scheduling, coaching, and fostering an engaging work environment aligned with company values.
• Partner with the Store Manager to achieve operational excellence and financial objectives, including store promotions, sales targets, and controls.
• Maintain the overall appearance and cleanliness of the store (inside and out), ensuring the coffee station is stocked, the food service area is spotless, and bathrooms are clean.
• Delegate and direct team members to uphold company standards for store condition.
• Assist with quality control, merchandising, safety programs, and food service guidelines.
• Monitor product levels on the sales floor, including coolers and freezers, rotate stock, and ensure 100% in-stock availability for guests.
• Perform other duties as assigned by the Store Manager or Person in Charge.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

• Minimum Education: High School diploma or GED.
• Minimum Experience: 1 year of retail or food experience; must complete Assistant Manager Training program before assignment.
• Preferred Experience: 1-2 years in retail, guest service, or restaurant leadership.
• ServSafe/Food Safety certification is a plus but not mandatory.

Skills

• Comfortable interacting with guests and team members.
• High energy and ability to multitask efficiently.
• Team-oriented with a willingness to support others.
• Basic computer skills.

Schedule

This position is primarily scheduled for second shifts, opposite the Store Manager. Must be available to work nights, weekends, and holidays.

Working Conditions

• Full-time role, up to 40 hours per week.
• 5-10% travel required to cover other stores or attend meetings.
• Ability to deliver deposits to the bank independently (where applicable) and must have a personal vehicle.
• Physical demands include standing/walking for up to 8 hours daily, lifting up to 40 pounds, bending, squatting, twisting, and working in cooler temperatures.
• Moderate noise levels in the work environment.
• Specialized attire (e.g., hats, visors, gloves) provided for food service compliance.

Additional Information

• Preferred: 2 years of retail or non-retail management experience, Associate’s or Bachelor’s degree, stable work history, and proficient computer skills.