Assistant Store Manager

About the Role

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team committed to creating a great place to work and an exceptional shopping experience for guests, this position is for you. Assistant Managers support the Store Manager and team in delivering outstanding guest service.

Responsibilities

• Manage the store team’s guest service behaviors, providing coaching to ensure friendly, welcoming interactions and a commitment to resolving guest concerns.
• Support the Store Manager in building and developing a strong team through effective training, scheduling, coaching, and fostering an engaging work environment aligned with company values.
• Partner with the Store Manager to achieve operational excellence and meet financial objectives, including store promotions, sales targets, and controls.
• Maintain the overall appearance and cleanliness of the store (inside and out), ensuring the coffee station, food service area, and bathrooms meet company standards.
• Assist with quality control, merchandising, safety programs, and food service guidelines to ensure successful operations.
• Monitor product levels on the sales floor, including coolers and freezers, rotate stock, and maintain 100% in-stock availability for guests.
• Perform additional duties as assigned by the Store Manager or Person in Charge in the Store Manager’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

• Minimum Education: High School diploma or GED.
• Minimum Experience: 1 year of retail or food experience; must complete Assistant Manager Training program before assignment.
• Preferred Experience: 1-2 years in retail, guest service, or restaurant leadership.
• ServSafe/Food Safety certification is a plus but not mandatory.

Skills

• Comfortable interacting with guests and team members.
• High energy and ability to multitask efficiently.
• Team-oriented with a willingness to support others.
• Basic computer skills are helpful.

Schedule

• Primarily second shifts, opposite the Store Manager.
• Must be available to work nights, weekends, and holidays.
• Full-time position, up to 40 hours per week.
• 5-10% travel required to cover other stores or attend meetings.
• Ability to independently deliver deposits to the bank (where applicable) and must have own vehicle.

Physical Requirements

• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds.
• Ability to stand/walk for 8 hours a day; reach overhead, bend, squat, twist, grasp, and work in cold temperatures (e.g., coolers).
• Moderate noise level in the work environment.
• Specialized attire required (e.g., hats, visors, gloves provided).

Additional Information

• Desired experience: 2 years in retail management or non-retail management, or an Associate’s/Bachelor’s degree.
• Stable work history and proficient computer skills preferred.