Assistant Store Manager

About the Role

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team committed to creating a great place to work and an exceptional shopping experience for guests, this position is for you. Assistant Managers support the Store Manager and team in delivering outstanding guest service.

Responsibilities

• Manage the store team’s guest service behaviors, providing coaching to ensure friendly, welcoming interactions and a commitment to resolving guest concerns.
• Support the Store Manager in building and developing a strong team through training, scheduling, coaching, and fostering an engaging work environment aligned with company values.
• Partner with the Store Manager to achieve operational excellence and financial objectives, including store promotions, sales targets, and cost controls.
• Maintain overall store appearance and cleanliness (inside and out), ensuring the coffee station, food service area, and bathrooms meet company standards.
• Oversee quality control, merchandising, safety programs, and food service guidelines to ensure successful operations.
• Monitor product levels on the sales floor, including coolers and freezers, rotate stock, and maintain 100% in-stock availability for guests.
• Perform additional duties as assigned by the Store Manager or Person in Charge.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

• Minimum: High School diploma or GED.
• Minimum: 1 year of retail or food experience; must complete Assistant Manager Training program before assignment.
• Preferred: 1–2 years of retail, guest service, or restaurant experience in a leadership role.
• ServSafe/Food Safety certification is a plus but not mandatory.

Skills

• Comfortable interacting with guests and team members.
• High energy and ability to multitask efficiently.
• Team-oriented with a willingness to support others.
• Basic computer skills.

Schedule

This position is primarily scheduled on second shifts, opposite the Store Manager, and requires availability for nights, weekends, and holidays.

Working Conditions

• Full-time role (up to 40 hours per week).
• 5–10% travel to cover other stores or attend meetings.
• Ability to independently deliver deposits to the bank (where applicable) and must have a personal vehicle.
• Physical demands include standing/walking for up to 8 hours daily, lifting up to 40 pounds, and working in cold temperatures (e.g., coolers).
• Moderate noise levels in the work environment.
• Specialized attire required (e.g., hats, visors, gloves provided).

Preferred Qualifications

• 2 years of retail management experience or 2 years of non-retail management experience.
• Associate’s or Bachelor’s degree.
• Stable work history.
• Proficient computer skills.