Assistant Store Manager

Position Summary

The Assistant Manager, Store reports to the Store Manager, located in Van Nuys, operating store hours 8am-5pm, Monday-Saturday, full-time in office.

Essential Functions & Responsibilities

• Team Leadership and Development: Assist the Store Manager in recruiting, training, and developing a high-performing team of associates. Provide guidance, coaching, and support to staff members to enhance their performance and foster a positive work environment.
• Customer Service Excellence: Ensure all customers receive outstanding service by providing a friendly and welcoming atmosphere. Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed customer expectations.
• Operational Efficiency: Assist in managing store operations, including inventory management, cash handling, and adherence to company policies and procedures. Collaborate with the Store Manager to implement strategies to optimize efficiency, reduce costs, and maximize profitability.
• Sales and Performance Management: Support the Store Manager in achieving sales targets and KPIs by driving product promotions, upselling, and cross-selling initiatives. Monitor sales performance, analyze trends, and identify opportunities for improvement to enhance overall store performance.
• Quality and Safety Compliance: Ensure compliance with food safety regulations (if applicable), sanitation standards, and health and safety guidelines. Conduct regular inspections to maintain cleanliness, organization, and quality standards throughout the store.
• Stakeholder Engagement: Build positive relationships with customers, vendors, and stakeholders to enhance the store's reputation and foster long-term loyalty. Communicate effectively with the Store Manager, providing regular updates on store operations, performance, and staff feedback.

Qualifications & Experience

• High school diploma or equivalent; additional education or training in business management or a related field is a plus, or equivalent military or practical experience.
• Prior experience in retail or foodservice, with at least 1 – 2 years of experience in a leadership or supervisory role.
• Knowledge of retail or foodservice operations, including inventory management, cash handling, and customer service best practices.
• Familiarity with industry regulations and compliance standards (e.g., food safety, health and safety).
• Flexibility to work evenings, weekends, and holidays as required by the business needs.
• Ability to successfully pass a background check post offer acceptance.