Assistant Store Manager

Position Purpose

The Home Depot's MASM-IT (Merchandising Assistant Store Manager in Training) will gain hands-on experience in key responsibilities and functions of a Specialty Assistant Store Manager. The MASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development.

Key Responsibilities

• Customer Experience: Supervising Associates in the selling effort and lead GET culture. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.

• Operations Management: Performing Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.

• Safety: Ensuring self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

• Sales and Productivity: Working with key partners to plan merchandise placement, signing, and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.

• Training and Preparing for Assistant Manager Position: Participating in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learning and demonstrating tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learning and demonstrating the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Completing all assigned training modules and assessments. Direct Manager/Direct Reports This Position typically reports to the Store Manager. This Position has 0 Direct Reports.

Physical Requirements

Located in a comfortable indoor area. Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be 18 years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams

Minimum Years Of Work Experience

• 1

Preferred Years Of Work Experience

• 3

Minimum Leadership Experience

• 3

Preferred Leadership Experience

• 3

Certifications

• None

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness