Assistant Store Manager

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Meet or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect
• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good Guest relationships to develop a client based business
• Lead by example with a high level of showmanship, excellent customer service and attentiveness
• Recognize and communicate Guest Levels with the Team
• Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
• Coachable; consistently welcomes feedback from Manager to improve sales presentations

Teammate Recruiting, Training and Development

• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
• Coach and create relationships through Guest Loyalty and Guest Preferred
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
• Maintain a positive attitude at all times creating a positive floor culture
• Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
• Motivate Teammates to initiate and complete daily tasks set by Store Management
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
• Execute actions from department calendars and track on the Weekly Delegation Worksheet
• Demonstrate leadership actions during segments
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
• Responsible for asking for and remembering Guest names
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week
• Assist Store Manager in Recruitment of all store staffing needs
• Understand how to explain pay and Buckle Benefits
• Execution/training on Leadership playbook
• Accountability of all characteristic pieces
• SPG Teammate/leader training shifts
• Assertive to execute actions with constantly changing sales focuses
• Identify and follow through on all Teammate training needs
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Give informational and influential store tours
• Responsible for visual standards on floor and backroom
• Operations
• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Understand and utilize planner including completion of Opening and Closing Checklists
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Execute and teach all Point of Sale (“POS”) procedures
• Appropriately handle calls from Corporate Office
• Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates