Assistant Store Manager
The Assistant Studio Manager is a key leadership role at Studs, a category-defining ear piercing and earring brand. This role supports the day-to-day operations of the Studio and ensures a consistently exceptional customer experience.
Key Responsibilities
Leads day-to-day Studio operations in the Studio Manager's absence, ensuring smooth execution across all functions.
Manages inventory, supply ordering, and operational task completion with consistency and attention to detail.
Tracks daily business performance and supports execution of sales strategies to drive revenue and hit targets.
Partners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on track.
Upholds compliance standards, including safety protocols and piercing regulations, and escalates issues as needed.
Maintains a consistent presence on the floor to guide the team and ensure an exceptional customer experience.
Actively supports resolution of customer concerns and models service recovery when needed.
Identifies experience trends and advocates for improvements that elevate the Studio environment.
Acts as a day-to-day leader for the team, setting a high standard for professionalism and accountability.
Provides real-time coaching and clear, actionable feedback to support individual performance.
Contributes to team development in collaboration with the Studio Manager.
Reinforces Studs's values and fosters a culture of inclusion, collaboration, and continuous improvement.
Requirements
1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellence.
Available to work a flexible schedule of five days per week (38-40 hours), including evenings, weekends, and holidays.
Must maintain consistent availability.
Schedules may vary based on business needs, and full-time roles are expected to prioritize Studs as the primary employment commitment.
Reliable attendance at all scheduled shifts and consistent availability.
Comfortable standing for extended periods (up to 8+ hours) and able to lift and move up to 20 lbs.
Comfortable handling chemicals and following all relevant health and safety protocols.
Strong judgment, proactive mindset, and bias toward ownership and follow-through.
Thrives in a feedback-rich environment and contributes to a collaborative, high-performing team culture.
Benefits & Perks
Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits).
Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP).
Voluntary Life Insurance.
Health and Commuter Tax-Advantaged Accounts.
Paid Time Off and Paid Safe & Sick Leave Accruals.
Paid Parental Leave.
Paid Sabbatical After 4 Years of Service.
Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!