Assistant Store Manager

General Purpose

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.

Essential Functions

• General Operating Requirements:

  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Aids in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Communicates any variances to Company standards to the Store Manager.
  • Schedules Associates to meet business objectives.
  • Ensures compliance with all State, Local and Federal regulations.
  • Schedules and completes all Associate cleaning tasks throughout the store, including restrooms.

• Organizational Development:

  • Aids in recruiting, hiring, training and developing non-exempt Associates.
  • Ensures compliance of Ross personnel policies and procedures.
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.

• Expense Control:

  • Aids in the management of and continuous monitoring of actual expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
  • Maintains a Safe & Secure Environment:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Assists in the facilitation of monthly safety meetings.

  • Customer Service:

    • Treats all Customers, Associates, and other leaders with respect.
    • Demonstrates courtesy, friendliness, and professionalism at all times.
    • Recognizes Associates using Company recognition programs.
    • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
    • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

  • Personal And Store Brand:

    • Represents and supports the Company brand at all times.
    • Maintains and models a professional appearance, in accordance with the Company Dress Code.
    • Reinforces the Company Dress Code at all times.
    • Manages Store to ensure a clean, neat, easy to shop environment.
    • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
    • Schedules and completes all Associate cleaning tasks throughout the store, including restrooms.

  • Merchandise Processing and In-Store Marketing:

    • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
    • Safeguards confidential information, cash and credit card information and merchandise.
    • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
    • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
    • Maintains the Public View Monitor (PVM) system properly.

  • Loss Prevention:

    • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
    • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
    • Safeguards confidential information, cash and credit card information and merchandise.
    • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
    • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
    • Maintains mark-out-of-stock policy to ensure proper administration.

  Qualifications And Special Skills Required

  • Two or more years of Store or Assistant Store Manager experience in a retail environment.

  • Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.

  • Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.

  • Ability to set priorities and exercise independent judgment.

  • Maintain high quality of Customer service.

  • Fluency in English.

  • Ability to work evenings and weekends.

  • Ability to perform basic mathematical calculations commonly used in retail environments.