Assistant Store Manager

About the role

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2025 revenues of $22.7 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

As part of our team, you will experience success through a winning team that pursues excellence while learning and evolving, career growth with industry-leading talent development, teamwork to solve challenges collaboratively, and a commitment to diversity, equity, inclusion, and community.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Prioritize safety and practice safe behaviors in all activities.
  • Maintain awareness on the sales floor to ensure a safe shopping environment.
  • Correct or report unsafe conditions to Store Leadership.
  • Oversee building security, including entrance/exit control, EAS device checks, Cash Office security, and register area.
  • Ensure clear egress to emergency exits and remove clutter.
  • Handle customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
  • Recognize associates using Company recognition programs.
  • Maintain a professional appearance according to the Company Dress Code and ensure associates adhere to it.
  • Keep all store areas clean, well-maintained, and merchandised to standard, including daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Receive merchandise trucks, process all merchandise with urgency, and handle non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all stockrooms.
  • Deliver and place merchandise on the sales floor and secure back-stock per Company policy.
  • Merchandise assigned departments, including back stock, and reduce loss due to damage.
  • Ensure compliance with monthly presentation guidelines, including floor moves, signing, and promotional signing.
  • Handle re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a strong customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions with associates and customers.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system and conduct "Code 50" package inspections.
  • Execute Company best practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute Company best practices to maximize productivity and minimize steps and touches.
  • Ensure associates adhere to Company standards at the Front End.
  • Maintain pace, energy, and presence at the Front End to manage customer wait times.
  • Train and coach associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End.
  • Expedite go-backs, ensuring they are scanned, security tagged, and ticketed.
  • Teach associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of fitting rooms.
  • Audit and account for all fitting room garment tags per Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, nubbed, and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits per Company policy.
  • Oversee Front End control, including refund approval, associate purchase approval, securing tills, and cash in safe.
  • Handle register Paid Outs/Ins, void approval, register media, and break schedules.
  • Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
  • Perform other duties as assigned by the Store Manager.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Skills

• Manages work processes and aligns priorities.
• Builds talent and collaborates effectively.
• Leads by example and communicates clearly.
• Ensures accountability and execution.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.