Assistant Store Manager

Key Responsibilities

• Act as the key operational leader in the absence of the Store Manager.
• Perform opening and closing procedures and ensure robust cash wrap controls.
• Delegate daily tasks effectively, setting clear expectations for instore and ecommerce teams.
• Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
• Support initiatives that integrate digital and physical shopping experiences.
• Act as a brand ambassador by sharing coop membership benefits and ensuring customers are informed about exclusive offers.
• Run and analyze daily/weekly performance reports, offering insights to improve both instore and online operations.
• Communicate daily updates effectively through both written and verbal channels, leveraging Microsoft Teams and other collaboration tools.
• Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
• Resolve staff and customer issues with professionalism and empathy, fostering a positive, customercentric environment.
• Assist Operations, merchants and visual merchandising on longterm projects, gaining exposure to the full merchandising cycle—from instore displays to digital presentation.
• Maintain sales floor standards through efficient stock management and merchandising that aligns with weekly/monthly promotions.
• Support ecommerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
• Adapt to new technologies and systems as the store continues its digital transformation.

Qualifications

• Bachelor’s degree preferred, with 13 years of mall or specialty storebased retail and customer service experience.
• Demonstrated reliability and strong leadership skills.
• Proficiency with Microsoft Office; familiarity with omnichannel retail systems (e.g., POS, inventory management, ecommerce platforms) is a plus.
• Excellent interpersonal, communication, and problemsolving skills.
• A proactive mindset with the ability to thrive in a fastpaced, evolving retail environment.