Assistant Store Manager

Essential Job Duties and Responsibilities

• Support the Store Manager in leading, coaching, and developing store team
• Drive sales performance and ensure excellent customer service standards
• Assist with scheduling, labor management, and daily operations
• Maintain inventory accuracy and merchandising standards
• Ensure proper care and safety of in-store animals
• Enforce company policies, procedures, and safety standards
• Act as Manager on Duty in absence of Store Manager
• Escalate operational or staffing issues as needed

Qualifications

• Leadership & Team Development: Ability to support, coach, and develop team members while fostering accountability and teamwork.
• Operational Execution: Demonstrates strong organizational and time management skills to support daily operations.
• Labor Management & Accountability: Supports labor management within scheduled hours and follows scheduling expectations.
• Customer Experience Excellence: Consistently delivers and reinforces high customer service standards.
• Communication & Influence: Communicates clearly and professionally with team members, leadership, and customers.
• Problem Solving & Decision Making: Identifies operational challenges and supports effective solutions while seeking guidance when appropriate.
• Compliance & Policy Adherence: Demonstrates understanding of and adherence to company policies, procedures, and safety standards.
• Adaptability & Ownership: Responds effectively to changing business needs and supports overall store performance.

Experience, Knowledge, Skills, and Abilities

• 1-2 years of previous retail or leadership experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Customer-focused mindset
• Passion for animals and pet care

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds as needed
• Frequent use of hands and arms

Work Environment (Key Attributes)

• Demonstrates respectful and professional communication with team members, leadership, vendors, and customers
• Models a positive attitude and contributes to a collaborative team environment
• Actively listens, takes direction, and follows through on responsibilities
• Demonstrates accountability by meeting attendance, punctuality, and performance expectations
• Maintains a strong focus on safety, following all company policies and procedures
• Works with a sense of urgency while maintaining accuracy and attention to detail
• Adapts to changing priorities and business needs in a fast-paced environment
• Takes initiative, asks questions, and seeks continuous improvement