Assistant Store Manager

About the role

The Assistant Store Manager (ASM) supports the Store Manager in leading daily store operations, driving sales performance, and delivering an exceptional customer experience. This role assists with team development, inventory management, and operational execution while ensuring compliance with company standards. The ASM serves as acting Store Manager in their absence.

Responsibilities

• Support the Store Manager in leading, coaching, and developing store team
• Drive sales performance and ensure excellent customer service standards
• Assist with scheduling, labor management, and daily operations
• Maintain inventory accuracy and merchandising standards
• Ensure proper care and safety of in-store animals
• Enforce company policies, procedures, and safety standards
• Act as Manager on Duty in absence of Store Manager
• Escalate operational or staffing issues as needed

Qualifications

To perform this job successfully, an individual must be able to gain and consistently demonstrate the following competencies:

• Leadership & Team Development: Ability to support, coach, and develop team members while fostering accountability and teamwork.
• Operational Execution: Demonstrates strong organizational and time management skills to support daily operations.
• Labor Management & Accountability: Supports labor management within scheduled hours and follows scheduling expectations.
• Customer Experience Excellence: Consistently delivers and reinforces high customer service standards.
• Communication & Influence: Communicates clearly and professionally with team members, leadership, and customers.
• Problem Solving & Decision Making: Identifies operational challenges and supports effective solutions while seeking guidance when appropriate.
• Compliance & Policy Adherence: Demonstrates understanding of and adherence to company policies, procedures, and safety standards.
• Adaptability & Ownership: Responds effectively to changing business needs and supports overall store performance.

Experience, Knowledge, Skills, and Abilities

• 1-2 years of previous retail or leadership experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Customer-focused mindset
• Passion for animals and pet care

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds as needed
• Frequent use of hands and arms

Work Environment

• Demonstrates respectful and professional communication with team members, leadership, vendors, and customers
• Models a positive attitude and contributes to a collaborative team environment
• Actively listens, takes direction, and follows through on responsibilities
• Demonstrates accountability by meeting attendance, punctuality, and performance expectations
• Maintains a strong focus on safety, following all company policies and procedures
• Works with a sense of urgency while maintaining accuracy and attention to detail
• Adapts to changing priorities and business needs in a fast-paced environment
• Takes initiative, asks questions, and seeks continuous improvement