Assistant Store Manager

About the Role

As the largest jewelry brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role provides support to the Store Manager and is instrumental to the delivery of our success in store. You will spend quality time on the sales floor, engaging with customers and working alongside the team to drive sales.

Responsibilities

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance.
• Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Sales Associates and Sales Leads.
• Uphold merchandising and retail operational standards ensuring a smooth and on-brand operation.
• All other duties as assigned.

Requirements

• At least 2 years of experience in a high-performance selling environment with demonstrated results-oriented leadership.
• Strong written and verbal communication skills with a sense of care.
• Ability to charm and captivate an audience, connecting with people at all levels of the organization.
• Sharp business acumen coupled with analytical thinking that delivers positive results.
• Mastery of time management, effortlessly setting and adjusting priorities while delegating tasks effectively.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• Must be at least 18 years old and able to provide proof of identity and eligibility to work.
• Flexible work schedule including nights, weekends, and holidays.
• Ability to stand for extended periods and lift 50+ pounds.
• Timely arrival to work.

Benefits

• Robust compensation package including base pay plus bonuses.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Short-term and long-term disability coverage.
• Basic life and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning access, and tuition reimbursement.
• PTO package including vacation, personal, sick, birthday, celebration days, and paid holidays.

Pay

$17.10 – $21.45 per hour, commensurate with experience.

Schedule

Flexible schedule required, including nights, weekends, and holidays. Role involves standing for extended periods and the ability to lift 50+ pounds.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

The Pandora North America team in the USA & Canada consists of more than 115 employees working at offices in New York & Baltimore, more than 80 in the Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.