Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in excellent customer service, supervising customer service levels, managing staffing during peak hours, setting team member goals, providing feedback, and hiring new employees.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Aid the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training.
• Support the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Handle retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, approval of changes/deviations by management, and proper clocking in/out by team members.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/s equipment, and delivery vehicles.

Qualifications

• Sales Specialist Training
• Assistant Manager Certification and RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, a stock purchase plan, and a 401k with employer contributions. Additionally, the company provides medical, dental, and vision insurance with an optional flexible spending account, health and wellbeing programs, tuition assistance, and opportunities for career growth. The company is committed to promoting from within and encourages personal growth alongside organizational success.