Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, and assisting with the hiring process.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including executing customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Manage retail customer returns and exchanges, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, changes, and team member clocking.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes a competitive wage range of $15.16 - $22.00 per hour, with potential additional compensation based on performance and circumstances. The company is committed to fostering a diverse and inclusive workplace and provides equal opportunity employment opportunities without regard to race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law. For reasonable accommodation requests, please contact rar@oreillyauto.com or call (800) 471-7431 option 1.