Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various aspects of the store, including sales, customer service, and store operations. This position also involves managing the store during the Store Manager's absence and overseeing the team during opposing shifts.

Essential Job Functions

• Lead the store team in providing excellent customer service to both retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring adherence to customer service programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Work with the store manager to ensure adequate staffing at the retail sales counter, particularly during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring team members, and keeping them up-to-date on their individual training.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy, handle buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, and contact customers upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to efficiently handle special orders and outside purchases, and ensure they are handled according to procedure.
• Process retail customer returns and exchanges efficiently and accurately, issuing refunds using the correct payment methods, and properly staging returned merchandise in the returns area.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, such as adhering to the posted work schedule, approving changes, and ensuring team members clock in and out correctly.
• Perform all store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification and RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages, with Spanish highly desired

Additional compensation includes annual, quarterly performance, or premium payments, which may vary based on schedule, facility, season, or specific work performed. The pay range is $11.00 - $17.00 per hour, with the actual hourly rate equaling or exceeding the required minimum wage applicable to the job location.

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, and Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer committed to diversity and inclusion. The company encourages applications from qualified individuals with disabilities and offers reasonable accommodations during the application and employment processes.