Assistant Store Manager

The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads the store team in servicing customers. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late‑afternoons, evenings, weekends).
• Assist the Store Manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring team members stay current on their training.
• Participate in the hiring process: complete recruiting tasks, schedule and conduct interviews, evaluate candidates, and collaborate with management to select qualified team members.
• Ensure the telephone is answered according to company policy.
• Process buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders promptly; contact customers upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and courteously; issue refunds accurately using the correct payment methods; stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages; delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies, including adhering to posted work schedules, obtaining approvals for schedule changes, and clocking in/out correctly.
• Perform all store opening/closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night‑security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Assist the Store Manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• Perform all other duties as assigned.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Desired: Certified Parts Professional Certification
• Desired: ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Benefits

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional Flexible Spending Account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth within O’Reilly Auto Parts
• Promote‑from‑within philosophy encouraging internal advancement