Assistant Store Manager

This position supports the Store Manager in sales, customer service, store appearance, and operations. The Assistant Manager will lead the store team, manage the store during the Store Manager’s absence, and ensure excellent customer service. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the Store Manager to ensure adequate staffing at the retail sales counter, especially during peak hours (lunch, late afternoons, evenings, weekends).
• Assist in setting team member goals, providing feedback, coaching, mentoring, and ensuring training completion.
• Participate in the hiring process, including recruiting, interviewing, evaluating candidates, and collaborating on selections.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship-to-store, hub and store-to-store transfers, and DC add orders efficiently; notify customers upon shipment arrivals.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases per procedure.
• Process retail customer returns and exchanges efficiently, issue refunds accurately, and handle returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members comply with company policies, including work schedules, clocking in/out, and management approval for deviations.
• Perform store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, managing security systems, and securing delivery vehicles.
• Assist the Store Manager in maintaining the store building, parking lot, signage, lighting, computer hardware, in-store equipment, and delivery vehicles.
• Perform all other assigned duties.

Requirements

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification (desired).
• Certified Parts Professional Certification or ASE Certification (desired).
• Fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions (starting day one).
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth.