Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various aspects of the store, including sales, customer service, and store operations. Key duties include leading the team in providing excellent customer service, supervising customer service levels, managing staffing during peak hours, assisting in the hiring process, and performing store opening/closing duties.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring team members.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy and that all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, changes/deviations approved by management, and proper clocking in/out.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Skills

• Leadership skills
• Customer service proficiency
• Time management and organizational skills
• Ability to multitask and prioritize responsibilities
• Effective communication and interpersonal skills
• Knowledge of relevant industry certifications (e.g., ASE, Certified Parts Professional)

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions
• Total compensation package including medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellness programs
• Tuition educational assistance programs
• Opportunities for career growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, stock purchase plan, and 401k with employer contributions. Additional benefits include medical, dental, and vision insurance with optional FSA, team member health/wellness programs, tuition educational assistance programs, and opportunities for career growth. The company is committed to promoting from within and encourages growth along with the organization.