Assistant Store Manager
The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees.
Essential Job Functions
- Lead the store team in providing excellent customer service to retail and professional customers.
- Supervise customer service levels in the retail showroom, including executing customer service programs.
- Work with the store manager to ensure adequate staffing, especially during peak hours.
- Aid the store manager in setting team member goals, offering feedback, coaching, and mentoring.
- Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
- Ensure the telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Manage retail customer returns and exchanges, issuing refunds accurately, and processing returned merchandise correctly.
- Invoice all merchandise, including core charges and warranties.
- Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
- Maintain compliance with company policies, including adherence to the posted work schedule, changes, and proper clocking in/out.
- Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
- Maintain the store building, parking lot, exterior signage, lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
Skills/Education/Knowledge/Experience/Abilities
- Sales Specialist Training
- Assistant Manager Certification
- RSS Certification
- Certified Parts Professional Certification
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
Additional compensation includes annual, quarterly performance, or premium payments based on schedule, facility, season, or specific work performed. Premiums may be based on specific criteria and can be applied multiple times if applicable.
Benefits
- Competitive Wages
- Paid Time Off
- Stock Purchase Plan
- 401(k) with Employer Contributions
- Total Compensation Package
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts offers a competitive total compensation package, including a starting day one medical, dental, and vision insurance plan with an optional flexible spending account (FSA). The company also provides a stock purchase plan and a 401(k) with employer contributions. Employees have access to various health and wellbeing programs, tuition assistance, and opportunities for career advancement.
The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.