Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing during peak hours, assisting in hiring processes, ensuring proper handling of returns and exchanges, and performing store opening/closing duties.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing at the retail sales counter, especially during peak hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule and proper clocking in/out.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking/unlocking.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification and RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, benefits such as medical, dental, and vision insurance, and opportunities for career advancement. The company also provides stock purchase plans and a 401(k) with employer contributions. O'Reilly is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.