Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees. Additionally, this role involves assisting with various administrative tasks such as processing returns, handling special orders, and maintaining the store environment.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak times.
• Aid the store manager in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed accurately and refunds are issued using the correct payment methods.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Perform all store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages, particularly Spanish (highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, and Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a competitive total compensation package, including a starting day one medical, dental, and vision insurance plan with an optional flexible spending account (FSA). The company also provides a stock purchase plan and a 401(k) with employer contributions. In addition, there are opportunities for career growth and a variety of team member health and wellbeing programs.

O'Reilly Auto Parts is an equal opportunity employer committed to diversity and inclusion. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.