Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing, setting goals, providing feedback, and hiring new team members. Additionally, this position assists in processing returns and exchanges, handling special orders, and maintaining the store environment.

Pay

The actual hourly rate equals or exceeds the required minimum wage applicable to the job location. Additional compensation includes performance-based premiums that can vary per hour based on factors such as schedule, facility, season, or specific work performed. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including execution of customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak times.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed accurately and promptly.
• Invoice merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

O'Reilly Auto Parts offers a competitive total compensation package including wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance, optional flexible spending account (FSA), team member health/wellness programs, tuition educational assistance, and opportunities for career growth. The company also provides a promote-from-within philosophy and encourages growth within the organization.

About the Company

O'Reilly Auto Parts has a history of growth and stability. As an equal opportunity employer, the company values diversity and inclusion, promoting career advancement from within. Contact rar@oreillyauto.com or call (800) 471-7431 option 1 for more information about reasonable accommodations during the application or employment process.