Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team in excellent customer service, supervising customer service levels, managing staffing, setting goals, providing feedback, and hiring new team members. Additionally, this position assists in processing returns, handling special orders, and maintaining the store environment.

Pay

The pay range is $14.42 - $20.40 per hour, with additional compensation based on performance and specific circumstances. Bilingual candidates are encouraged to apply.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including executing customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle retail customer returns and exchanges efficiently, issuing accurate refunds and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule and proper clocking in/out.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking.
• Maintain the store building, parking lot, exterior signage, lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

O'Reilly Auto Parts offers a competitive total compensation package including wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance, optional flexible spending account, team member health/wellness programs, tuition educational assistance, and opportunities for career growth. The company also provides a promote-from-within philosophy and encourages growth within the organization.

About O'Reilly Auto Parts

O'Reilly Auto Parts is committed to diversity and inclusion, offering equal opportunity employment and benefits to all qualified individuals without regard to race, religion, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law. For reasonable accommodation requests, please contact: rar@oreillyauto.com or (800) 471-7431 option 1.