Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various areas including sales, customer service, store appearance, and operations. Key duties include leading the store team in providing excellent customer service, supervising customer service levels, managing staffing, setting goals, providing feedback, and mentoring team members. Additionally, this role involves assisting with the hiring process, ensuring proper handling of customer returns and exchanges, and performing store opening/closing duties.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including executing customer service programs.
• Aid the store manager in ensuring adequate staffing at the retail sales counter, particularly during peak hours.
• Assist in setting team member goals, providing feedback, coaching, and mentoring team members.
• Support the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule and proper clocking in/out.
• Perform store opening/closing duties, including day end procedures, money verification, deposit preparation, security checks, and vehicle locking/unlocking.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (desired)
• ASE Certification (desired)
• Fluency in multiple languages, with Spanish highly desired

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions
• Total Compensation Package
• Medical, Dental, and Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes competitive wages, paid time off, stock purchase plan, 401k with employer contributions, and more. The company also provides medical, dental, and vision insurance, a flexible spending account, health and wellbeing programs, and educational assistance. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.