Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts is responsible for supporting the Store Manager in various aspects of the store, including sales, customer service, and store operations. Key duties include leading the team in providing excellent customer service, supervising customer service levels, managing staffing during peak times, and assisting in the hiring process.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring team members.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Handle retail customer returns and exchanges efficiently, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure all team members comply with company policies.
• Perform all store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring security measures are in place, and managing delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages, particularly Spanish (Highly Desired)

Skills

• Strong leadership and communication skills
• Ability to multitask and manage multiple priorities
• Knowledge of customer service programs and procedures
• Effective time management and organizational skills
• Ability to work independently and as part of a team

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions
• Total compensation package including medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellness programs
• Tuition educational assistance programs
• Opportunities for career growth

Pay and Schedule

• Hourly rate commensurate with experience and qualifications
• Additional compensation may include performance, quarterly, or premium payments
• Premiums may vary based on schedule, facility, season, or specific work performed

O'Reilly Auto Parts offers a comprehensive benefits package and is committed to promoting from within. The company is known for its growth and stability, and encourages employees to grow alongside the organization.