Assistant Store Manager

Responsibilities

Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability.

Know how to provide daily leadership and create and sustain a culture of employee engagement.

Know the importance of partnering with your teammates in order to drive company owned store initiatives.

Care about people and profit.

Want to join a team where you can learn and grow your career the opportunities are endless!

A Day in the life:

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores.
• Manage store operations to maximize sales, profits and customer service.
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results.
• Inventory protection, asset management, operational and safety issues.
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas.
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or the willingness to learn all things automotive.
• Passion for delivering customer care and building long term relationships.
• Thrive off of working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.

Skills

• Entirely customer-centric (external/internal).
• ASE Certifications.
• NAPA Know How.

Benefits

• Outstanding health benefits and 401K.
• Stable company. Fortune 200 with a family feel.
• Company Culture that works hard, yet takes care of employees.
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.