Assistant Store Manager

About the role

We are seeking a full-time Assistant Store Manager who is enthusiastic, energetic, friendly, and hard-working. The Assistant Store Manager is responsible for providing exemplary selling and customer service to improve the store's productivity and profitability.

Responsibilities

• Create and maintain a warm, inviting, easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs tailored to the unique and wide range of shopper needs, relationships, and occasions.
• Serve as a support for store management with the team.
• Help and affirm customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Share and showcase stories and communities of caring to reinforce the cycle of kindness.
• Make the interaction easy and convenient for shoppers by effectively handling store operations such as product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling Hallmark.com orders, doing curbside deliveries, etc.
• Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
• Work as a team to help meet the sales goals for the store by ensuring each customer leaves with everything they needed and a few things they didn’t know they needed!

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Able to open and close the store a minimum of three (3) times per week, and also work two (2) weekend shifts per month.
• Able to work a flexible schedule that meets the needs of the business, including but not limited to events, holidays, evenings and weekends.
• Ability to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in (specialty) retail, sales, or customer service.

Knowledge, Skills & Abilities

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility and willingness to adapt to change.
• Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Ability to have access to store cash and products assets, and will be accountable for maintaining accurate records and/or deposits.
• Ability to assist in the training of new store employees and work closely with store management to understand new policies, operational changes, and/or training initiatives.

Working Conditions & Physical Demands

• Must be able to continuously to stand/walk, push/pull, lift/carry up to 10 pounds, utilize fine finger movement (i.e. keyboard operating, writing, etc.) and tactile/touch to assist with products/customers/registers/equipment/etc., and grasping/gripping/holding with hands and/or fingers.
• Must be able to frequently bend at the waist, climb/work at heights (i.e. step ladders, ladders, etc.), kneel and squat, lift and/or carry up to 40 pounds, and reach overhead with arms raised above shoulder height/forward reaching.
• Must be able to occasionally balance on uneven surfaces/ground, lift and/or carry up to 50 pounds, and drive or travel.
• Must be able to rarely/infrequently lift and/or carry up to 75 pounds, or sit/remain in a seated position during job performance.
• Must be able to continuously communicate with customers, co-workers, vendors, either in-person or over the phone, including speaking, hearing, and sight in order to assist customers.
• While working, this position may be exposed to dust, cleaning agents, truck exhaust when receiving deliveries, inadequate lighting at close of business, tolerance of noise from products and customers, tolerance of smells/scents of products (i.e. candles, potpourri, lotions, etc.), work outside (i.e. taking out trash, assisting with deliveries, etc.), and work at heights in the stockroom or on the product floor.

Employment Status

This is a regular, full-time, hourly position that is deemed “non-exempt” by the Fair Labor Standards Act (FLSA), and will typically work 40 hours per week.