Assistant Store Manager

About the role

We are looking for full-time Assistant Store Managers who are enthusiastic, energetic, friendly, and hard-working. The Assistant Store Manager is responsible for providing exemplary selling and customer service that improves the productivity and profitability of the store. You will serve as a role model of best-practice retail execution, proactively working with customers to provide product recommendations and solutions. Your focus will be on sales, service, and relationship-building while supporting store leadership in daily operations, inventory management, and team collaboration.

Responsibilities

• Create and maintain a warm, inviting, easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs, tailoring recommendations to diverse shopper needs.
• Support store management and serve as a leadership example for the team.
• Assist customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Share and showcase stories of community and kindness to reinforce the brand’s values.
• Manage store operations, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, fulfilling online orders, and handling curbside deliveries.
• Deliver an exceptional shopping experience that leaves customers inspired, enabled, and eager to return.
• Work as a team to meet sales goals, ensuring customers leave with everything they need—and a few things they didn’t know they needed.
• Uphold all company policies and practices.
• Perform other duties or special projects as assigned, including opening/closing the store, conducting product sets, stocking, housekeeping, and stockroom tasks.

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week and work two (2) weekend shifts per month.
• Ability to work a flexible schedule that meets business needs, including evenings, weekends, holidays, and events.
• Ability to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in specialty retail, sales, or customer service.

Skills

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility, and adaptability to change.
• Ability to receive feedback and take appropriate action.
• Proficiency and comfort using computers and other technology.
• Desire and ability to learn the business.
• Ability to handle store cash and products responsibly, maintaining accurate records and deposits.
• Ability to assist in training new store employees and collaborate with store management on policies, operational changes, and training initiatives.

Working Conditions & Physical Demands

• Continuously stand, walk, push, pull, lift, and carry up to 10 pounds.
• Frequently bend at the waist, climb/work at heights (e.g., step ladders, ladders), kneel, squat, lift/carry up to 40 pounds, and reach overhead or forward.
• Occasionally balance on uneven surfaces, lift/carry up to 50 pounds, and drive or travel.
• Rarely lift/carry up to 75 pounds or sit for extended periods.
• Continuously communicate with customers, co-workers, and vendors in-person or over the phone, requiring clear speaking, hearing, and sight.
• Exposure to dust, cleaning agents, truck exhaust, inadequate lighting, noise, scents (e.g., candles, lotions), outdoor work (e.g., trash removal, deliveries), and working at heights in the stockroom or on the sales floor.

Schedule

This is a regular, full-time, hourly position deemed “non-exempt” under the Fair Labor Standards Act (FLSA). Typically requires 40 hours per week.