Assistant Store Manager

About the role

The Assistant Store Manager is a critical member of the KEH Retail leadership team, responsible for supporting overall store performance, driving sales, and ensuring excellence in customer experience and daily operations. This role provides direct leadership to store associates, oversees key operational functions, and acts as the Manager on Duty in the absence of the Store Manager.

Responsibilities

• Partner with the Store Manager to lead all aspects of day-to-day store operations, including sales performance, staffing, and workflow management.
• Serve as Manager on Duty (MOD) regularly, providing direction, support, and decision-making authority to the team.
• Open and close the store according to company procedures, including cash reconciliation, security, and end-of-day reporting.
• Support hiring, scheduling, and performance management activities in collaboration with the Store Manager.
• Maintain store appearance, merchandising, and organization to align with KEH brand standards.
• Aid in implementing strategic initiatives and meeting KPIs related to sales, service, and efficiency.
• Lead by example in delivering a best-in-class customer experience through expert product knowledge, active listening, and personalized recommendations.
• Handle complex customer service issues, buy/sell/trade transactions, and escalations with professionalism and authority.
• Drive customer loyalty by promoting KEH's value proposition and building long-term relationships with enthusiasts and professionals alike.
• Support the achievement of sales targets and contribute to strategies that improve conversion, average transaction value, and customer retention.
• Supervise, coach, and mentor retail associates to ensure high levels of performance, engagement, and accountability.
• Communicate daily goals, operational updates, and performance expectations to the team.
• Foster a culture of teamwork, respect, and shared ownership of store success.
• Oversee inventory management processes, including receiving, cycle counts, and shrink prevention.
• Ensure compliance with all company policies and procedures, including cash handling and security protocols.
• Identify and report inventory discrepancies and operational concerns promptly.
• Promote adherence to health, safety, and loss prevention standards across all store activities.

Requirements

• 3-5 years of retail experience, including at least 1-2 years in a leadership or assistant management role.
• Proven ability to lead and inspire a team in a fast-paced retail environment.
• Strong problem-solving and decision-making skills with the ability to manage competing priorities.
• Excellent communication, interpersonal, and conflict resolution skills.
• Passion for photography or familiarity with camera gear is strongly preferred.
• Comfortable handling high-value merchandise and executing operational procedures with precision.
• Able to lift up to 25 lbs and stand for extended periods.
• Availability to work weekends and holidays as needed.

Skills Needed to Be Successful

• Ability to read, analyze, and interpret business documents, technical materials, and company policies.
• Capable of writing clear reports, professional correspondence, and procedural documentation.
• Confident in delivering information and presenting to staff, leadership, and customers.
• Proficient in calculating sales figures, discounts, and performance metrics.
• Ability to assist in budget planning and merchandising strategies.
• Basic knowledge of applied statistics, core machine learning concepts, and AI principles is a plus (especially for data-driven retail analysis and planning).

Benefits

• Comprehensive medical, dental, and vision plans
• HAS and FSA Accounts
• Short and long-term disability
• Company provided life insurance
• 401(k) and company match
• Paid vacation, sick days and holiday
• Options for Pet Insurance and Legal Services
• Discounts of camera gear
• Equal Opportunity Employer