Assistant Store Manager

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.

Benefits

• Free ski/snowboard passes for employees
• Employee discounted lift tickets for friends and family
• Free ski and snowboard lessons
• 40% discount on retail items
• Discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development (Epic Service)
• Referral Program
• Wellness benefits

About the role

Responsible for providing high-end customer service and store support. The Assistant Store Manager directly oversees all aspects of operations and day-to-day routine work of rental and retail associates in store. Responsible for maintaining business standards and has increased decision-making authority. Acts as a knowledgeable representative of our brand and drives culture inside our rental and retail stores. Fulfills day-to-day work responsibilities for the organization as needed.

Responsibilities

• Co-lead with a leadership team of 3–4 fellow Assistant Store Managers
• Manage a team of 10–40+ employees daily
• Provide consistent and direct feedback, coaching, and guidance to team members
• Design, execute, and track training plans
• Ensure department and staff have all necessary supplies
• Create a rewarding work environment and generate a team atmosphere
• Protect company assets through loss prevention techniques
• Manage inventory of rental and retail product
• Communicate ideas or issues with Store and Regional Managers
• Manage operational schedules and assist with payroll
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Assist with administrative duties
• Other duties as assigned

Requirements

• Proficient in Microsoft Office applications
• Excellent written and verbal communication skills
• Minimum 2 years of leadership experience
• 2 years in retail and/or rental experience (preferred)
• Knowledge and passion for talent development
• Self-motivated with the ability to multi-task
• Must be a team player and able to handle a fast-paced, stressful environment
• Possess the desire to offer the highest customer service standards to guests
• Familiarity with rental and retail POS systems (preferred)
• Physically able to perform tasks that require moving up to 50 lbs of weight
• Able to stand at a work station for long periods while remaining mobile at short notice
• Ability to work weekends and holidays consistently throughout the season
• Average shift length of 9–10 hours per day

Pay

$25.00 – $32.14 per hour. Individual compensation decisions are based on a variety of factors.

Schedule

• Full-time hours available
• Winter Seasonal 2026/2027
• Minimum age: 18 years

Housing is not provided.